Gift Card FAQ

For answers to some of your most common questions, please click to learn more.

Who is StoreFinancial?

How can a customer find the available balance on the gift card?

What if the gift card is declined?

How are returns, exchanges, or disputes handled?

How can a customer track activity on the gift card?

Can the cardholder re-load the gift card by putting more money on it?

What if the gift card is physically damaged?

Whom should a customer contact if the gift card status reads, “inactive,” when funds should be available?

Can other forms of payment be used with the gift card when making a purchase?

Can the gift card be used at an ATM, “Pay at the Pump Gasoline,” or gratuities?

Can the gift card be personalized or embossed with the recipient’s name?

Can the gift card be used online, for mail orders, or phone order purchases?

Can balances from multiple gift cards be combined on to one gift card?

What should a customer do with the gift card once the funds are depleted?

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Hours & Location

Hours and Location

Bay City Mall
4101 East Wilder Road
Bay City, MI 48706
(989) 667-0770
Get More info

Mall Hours

Monday-Saturday

10:00am-9:00pm

Sunday

12:00pm-6:00pm

4th of July Hours

10:00am-6:00pm

Labor Day Hours

10:00am-6:00pm